SaaS company · 2026

Voice AI Assistant

A voice assistant that answers product questions over the phone and in-app, with transcription, intent routing, and human handoff.

Client

SaaS company

Role

Project Manager

Timeline

May 2026 – Sep 2026

Domain

AI / Voice

Approach

Agile

Team size

5–9

Budget

Up to $250K

Objective

Deliver a voice AI assistant that handles spoken product questions with reliable transcription, safe answers, and a clear path to a human agent.

What I did

• ▸ Scoped voice use cases, latency targets, and fallback rules with stakeholders
• ▸ Coordinated speech-to-text, intent routing, and response generation with the AI team
• ▸ Planned sprints and tracked quality against a spoken evaluation set
• ▸ Set up human handoff for low-confidence or sensitive calls
• ▸ Coordinated in-app and phone-channel integration

Key deliverables

• ▸ Voice assistant
• ▸ Speech + intent pipeline
• ▸ Handoff flow
• ▸ Spoken evaluation set
• ▸ Channel integration
• ▸ Live deployment

Outcome

Launched a voice assistant that resolved common spoken questions and routed the rest to agents without dropping context.