SaaS company · 2026

Onboarding & Product Tour

A guided onboarding tour that helps new users reach first value faster, with checklists, empty states, and in-app tips.

Client

SaaS company

Role

Project Manager

Timeline

Jan 2026 – Apr 2026

Domain

Product / Onboarding

Approach

Agile

Team size

5–9

Budget

Up to $250K

Objective

Deliver an onboarding tour and checklist that gets new users to first value without extra support load.

What I did

• ▸ Mapped first-week user journeys with product and support
• ▸ Prioritized tour steps, empty states, and checklists
• ▸ Coordinated design, copy, and implementation
• ▸ Planned A/B measurement of activation
• ▸ Iterated from user feedback after launch

Key deliverables

• ▸ Onboarding tour
• ▸ Activation checklist
• ▸ Empty states
• ▸ In-app tips
• ▸ Activation reporting

Outcome

Improved new-user activation by guiding people through the first successful workflow.