SaaS company · 2025

AI Documentation Chatbot

A chatbot that answers developer questions from product docs with accurate, code-aware, cited responses.

Client

SaaS company

Role

Project Manager

Timeline

Apr 2025 – Aug 2025

Domain

AI / Developer Tools

Approach

Agile

Team size

5–9

Budget

Up to $250K

Objective

Deliver a documentation chatbot that answers developer questions from product docs with accurate, cited, code-aware responses.

What I did

• ▸ Scoped use cases and the quality bar with the team
• ▸ Coordinated docs ingestion and retrieval pipeline
• ▸ Planned sprints and evaluation cycles
• ▸ Set up feedback capture and iteration
• ▸ Coordinated embedding of the widget into the docs

Key deliverables

• ▸ Docs ingestion & retrieval
• ▸ Chatbot widget
• ▸ Cited responses
• ▸ Feedback & analytics
• ▸ Live deployment

Outcome

Launched a docs assistant that reduced repetitive support questions and helped developers self-serve.